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The City of Grand Rapids is responsible for a variety of functions, including an extensive range of core services such as police and fire protection, water and sewer services, street construction and maintenance, and tax collection.  The City will continue to provide these services while doing our part to promote economic prosperity, ensure social equity, and protect the integrity of the natural environment for all citizens.  To the best of our ability, we will function as a sustainable organization and community.  We will be successful in this “Triple Bottom Line” approach using City leadership, partnerships with others, and the commitment of our citizens to accomplish the outcomes listed below.

 

We have also provided below the ability to share your comments/suggestions* and track the progress made by departments for each of the color-coded outcomes and targets.

 

Red: Little or no progress toward the goal

Yellow: On track or excellent progress toward goal

Green: Met or exceeded goal

 

*Comments and suggestions, including your name, will be visible to the public.




 

 ECONOMIC PROSPERITY

 

The City of Grand Rapids is committed to a number of outcomes to promote overall employment growth, business investment, and supplier diversity throughout the City.  Places within the city also contribute to our economic health - an active and exciting downtown, an attractive Grand River, vital neighborhood business districts, and healthy and safe residential neighborhoods.  The outcomes and targets listed below are designed to measure success.

 
 

 Outcome: Increase business investment

 
 

 Outcome: Increase supplier diversity

 
 

 Outcome: Ensure fair, equal and open procurement, management, and financial processes

 
 

 Outcome: Increase employment opportunities

 
 

 Outcome: Increase employee skills and performance in delivering City services

 
 

 Outcome: Increase career readiness of youth

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 Outcome: Improve the long-term fiscal sustainability of the City

 
 

 Outcome: Optimize and maintain expenditure and operational efficiencies

 
 

 Outcome: Adopt sustainable purchasing practices

 
 

 Outcome: Improve the efficiency and effectiveness of City operations

 
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Target 2: Reduce the amount of paper used and stored by 50% by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 3: Improve accounting accuracy of automated fuel dispensing systems by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 4: At least 75% of all employee job reclassification reviews will be completed within 8 months by June 30, 2011. Use SHIFT+ENTER to open the menu (new window).
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Target 5: Decrease the time from job posting to approval for hiring by at least 50% by June 30, 2015. Use SHIFT+ENTER to open the menu (new window).
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Target 6: Increase the availability and number of customer self-service modules by 25%, by June 30, 2015. Use SHIFT+ENTER to open the menu (new window).
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Target 7: Increase construction code inspector time in the field by at least 10% by June 30, 2011. Use SHIFT+ENTER to open the menu (new window).
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Target 8: Decrease the time required to process permit applications by at least 5% by June 30, 2011. Use SHIFT+ENTER to open the menu (new window).
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Target 10: Increase the use of e-commerce by City customers by 50%.by June 30, 2015. Use SHIFT+ENTER to open the menu (new window).
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Target 11: Achieve 100% compliance with all applicable federal, state, and local requirements.Use SHIFT+ENTER to open the menu (new window).
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Target 12: At least 95% of positions requested through Civil Service System will be filled within 90 days by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 13: Process at least 95% of employment waivers and employment applications for entrance, promotional and contractual transfers within 30 days by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 14: Train 100% of City departments to use NEOGOV electronic requisition system by June 30, 2013.Use SHIFT+ENTER to open the menu (new window).
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Target 15: Achieve 100% IT network security by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 16: Network storage/archive capabilities increased by at least 400% by June 30, 2013.Use SHIFT+ENTER to open the menu (new window).
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Target 17: Increase to 100% the accuracy of processing and securing evidence and property for court purposes by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 18: Achieve at least 82% of contracted IT staff utilization by June 30, 2011.Use SHIFT+ENTER to open the menu (new window).
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Target 19: Increase the uniformity and equity of real property and personal property assessments by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 20: Achieve 100% compliance with all deadlines set by courts and administrative tribunals.Use SHIFT+ENTER to open the menu (new window).
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 Outcome: Improve customer satisfaction with City service delivery

 
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Target 2: Increase first time accuracy of information needed for Planning Commission & Board of Zoning Appeal decisions by 2% by June 30, 2012.Use SHIFT+ENTER to open the menu (new window).
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Target 5: Respond to 100% of traffic signal malfunctions within 2 hours.Use SHIFT+ENTER to open the menu (new window).
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Target 6: Complete 100% of accounting, collections, and disbursements within 3 business days of receipt.Use SHIFT+ENTER to open the menu (new window).
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Target 7: Respond to 100% of street lighting outages within 72 hours of being reported.Use SHIFT+ENTER to open the menu (new window).
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Target 8: Increase the information available to citizens on the website regarding road closures by June 30, 2012. Use SHIFT+ENTER to open the menu (new window).
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Target 9: Ensure that 100% of all requests for customer service are completed or forwarded to the appropriate department within 24 hours. Use SHIFT+ENTER to open the menu (new window).
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Target 10: Increase communications regarding type of City services available and how to access services for non-English speaking residents by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 11: Increase diverse programming and additional language programming by 25% on the Public Access Channel by June 30, 2015. Use SHIFT+ENTER to open the menu (new window).
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Target 12: Ensure that at least 95% of requests for Encroachment and TOP permits are processed within 5 days by June 30, 2011.Use SHIFT+ENTER to open the menu (new window).
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Target 13: Reduce the number of complaints received by June 30, 2015.Use SHIFT+ENTER to open the menu (new window).
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Target 15: Repair emergency watermain breaks and restore service within 6 hours at least 95% of the time.Use SHIFT+ENTER to open the menu (new window).
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Target 16: 100% income tax refund checks processed within 45 days of receipt and 100% electronic funds transfer (EFT) income tax refunds processed within 30 days of receipt.Use SHIFT+ENTER to open the menu (new window).
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Target 17: Achieve 100% accuracy on accounting, collections and disbursements entries.Use SHIFT+ENTER to open the menu (new window).
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 Outcome: Maximize the usable life and/or improve the quality of City property

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 Outcome: Establish and maintain regional partnerships and cooperative relationships

 
 

 Outcome: Ensure downtown Grand Rapids remains a lively, diverse, and healthy regional center

 
 

 Outcome: Increase the vitality of neighborhood business districts

 
 

 Outcome: Capitalize on the Grand River area for economic development and people-oriented activities

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 ScoreCard

 
 

 Triple Bottom Line

 
 

 Schedule of Updates

 
Staff assigned will update outcomes and targets based on the following schedule.

 

1st Quarter (July, August, September)

Updates will take place between Thursday, September 30th and Friday, October 15th

 

2nd Quarter (October, November, December)

Updates will take place between Friday, December 31st and Friday, January 14th

 

3rd Quarter (January, February, March)

Updates will take place between Thursday, March 31st and Friday, April 15th

 

4th Quarter (April, May, June)

Updates will take place between Thursday, June 30th and Friday, July 15th


 

 SOCIAL EQUITY

 

The Grand Rapids is committed to a number of outcomes to promote diversity, inclusion and nondiscrimination, civic engagement, affordable housing and personal income growth, education, and public safety.  Likewise, equitable access to parks, Grand River recreational opportunities, community gardens, and farmers markets all help to ensure the social health of the city.  The outcomes and targets listed below are designed to measure success.

 
 

 Outcome: Increase housing choices for all residents and decrease homelessness

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 Outcome: Ensure compliance with City ordinances and building, housing, and nuisance codes

 
 

 Outcome: Ensure diversity, inclusion and nondiscrimination

 
 

 Outcome: Increase education attainment

 
 

 Outcome: Increase volunteerism

 
 

 Outcome: Increase access to arts and entertainment opportunities

 
 

 Outcome: Increase access to and opportunities for civic engagement and community based leadership

 
 

 Outcome: Improve access to local food sources

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 Outcome: Increase and maintain human health & wellness

 
 

 Outcome: Increase availability of recreational programs/facilities

 
 

 Outcome: Reduce the occurrence of crime

 
 

 Outcome: Reduce the loss of life and property from fire and emergency medical calls

 
 

 Outcome: Ensure capacity for responding to emergencies and disasters

 
 

 Outcome: Increase crime prevention, neighborhood public safety, and neighborhood-based leadership or involvement

 


 

 ENVIRONMENT

 

 

The City of Grand Rapids is committed to a number of outcomes to promote the integrity of the natural environment.  They include energy reduction, climate protection, improved environmental quality and natural systems, as well as smart sustainable land use, urban design, and transportation.  The outcomes and targets listed below are designed to measure success.

 
 

 Outcome: Reduce greenhouse gas emissions (carbon footprint) and impact on climate change

 
 

 Outcome: Reduce energy demand and fossil fuel consumption

 
 

 Outcome: Maintain an adequate and safe water supply

 
 

 Outcome: Improve the quality of the Grand River and its tributaries

 
 

 Outcome: Protect and maintain healthy ecosystems and habitat

 
InformationThere are no status indicators in the indicator list. To add status indicators to the list edit the page and click "New" on the toolbar.
 

 Outcome: Reuse and recycle; and reduce waste sent to landfills

 
 

 Outcome: Ensure that sound land uses enhance the natural environment

 
 

 Outcome: Ensure quality design and construction of the built environment in accordance with the City’s Master Plan and Zoning Ordinance

 
 

 Outcome: Ensure access to parks and open spaces for all citizens